Replacement and Return Policy – Rayan Discover Your Daily Elegance This policy applies in accordance with the provisions of the E-commerce Law in the Kingdom of Saudi Arabia, and as long as it does not conflict with applicable regulations. Completing the purchase process constitutes explicit approval of it. First: Replacement Policy 1- The customer has the right to request a product replacement within a period not exceeding 3 days from the date of receipt of the order, and no requests will be accepted after this period. 2- Acceptance of the replacement is conditional on the product being: - In its original condition - Unused - With all accessories and original packaging 3- The store has the right to examine the product before accepting the replacement request to ensure it meets the conditions. 4- The customer bears all shipping costs for the replacement process, except in cases of store error or manufacturing defect. Cases where replacement is not allowed: 1- Products made according to the customer’s request or specific specifications (unless there is a defect or error) 2- Products that have been used or opened, such as (discs, software, digital products) 3- Books and printed materials after use 4- Products that have been subjected to misuse by the customer 5- Transportation, catering, or fully executed services 6- Digital or downloadable electronic products 7- Underwear for health reasons 8- Slight color variation due to screen settings 9- Slight size differences within the natural manufacturing limits Second: Return Policy 1- The customer has the right to request a return within a period not exceeding 3 days from the date of receipt, and requests will not be accepted after this period. 2- Acceptance of the return is conditional on the product being: - Unused - In its original condition - With all accessories and original packaging 3- The store has the right to examine the product before approving the return. 4- The customer bears the shipping costs for the return process, except in cases of store error or defect. Cases where return is not allowed: 1- Same exceptions as mentioned above for replacement 2- Used or damaged products due to misuse 3- Digital or electronic download products 4- Underwear 5- Products that have been used partially or fully Third: Special Exceptions - Orders may be shipped within 1 to 2 working days, and orders cannot be canceled after shipment preparation has started. - Colors of products may vary due to screen settings, and this is not considered a defect. - Displayed sizes are approximate, and slight natural differences in manufacturing may occur. - If a discount code is used, the return will be calculated based on the actual amount paid after the discount, minus any shipping costs if applicable. Fourth: Refunds and Payment Methods 1- Refunds are made to the same payment method used (bank card or payment services like Tabi and Tamara). 2- The time to process the refund depends on the bank or service provider and may take several working days. 3- After the store executes the refund, the store is not responsible for any delays caused by the bank or payment provider, and the customer must follow up directly with the financial entity. Fifth: General Notes - The store has the right to refuse any request that does not meet the mentioned conditions. - All requests are subject to examination before accepting the return or replacement. - By using the store, you agree to this policy.